By Interviewy Team — Oct 2, 2024

October 2nd QSR Roundup: Exciting Deals, Innovations, and Events Shaping the Restaurant Landscape

Now shorter! QSR news for Oct 2, 2024. We checked 20 QSR publications, 6 subreddits, and over 62 articles for you to bring the latest news. Estimated reading time saved (at 200wpm): 240 minutes. It will take you about 14 minutes to catch up.

Football Season Specials and Promotions

Popeyes is kicking off the football season with a bang! They're introducing a Tailgate Bundle that's perfect for game days, offering 25% off on Saturdays and Sundays starting October 5. The bundle includes 24-piece wings, three sides, and four sauces. Prices vary by location, but the deal is too good to miss.

But that's not all! Fans can enter for a chance to win a visit from the Popeyes Wing Truck. By visiting PopeyesOfficialWingTruck.com, you can get a taste of this exciting promotion. The Wing Truck Tour is making stops in cities like Baton Rouge, Greensboro, Atlanta, and Columbus on specific dates.

Popeyes, boasting over 4,000 restaurants, has made wings a permanent menu item since last year, solidifying their place in the hearts of chicken lovers everywhere.

Source: Nation's Restaurant News

Supply Chain Disruptions and Their Impact

A major concern is looming over the restaurant industry as cargo handlers at 36 major U.S. ports have walked out, leading to supply chain disruptions amounting to a staggering $5 billion daily loss in commerce. This strike, involving 45,000 workers, centers on demands for a 77% pay increase and fears over automation taking jobs.

The ripple effect is significant. Food imports, including 75% of the nation’s bananas and 90% of imported cherries, are at risk. Restaurants are bracing for potential shortages and inflated prices on essentials like pasta and wine. With the holiday season approaching, the timing couldn't be worse, and businesses are scrambling to adapt menus and seek alternative supply chains.

Despite calls for government intervention, President Biden is advocating for negotiation-based resolutions, leaving consumers and businesses to brace for possible disruptions.

Sources: Nation's Restaurant News, Eater NY, Salon

Innovative Dining Experiences and Concepts

Barcelona Wine Bar is redefining what it means to dine out. CEO Adam Halberg believes in creating memorable experiences that go beyond just food. Here's how they're doing it:

Cinematic Atmosphere: Each location offers a unique, theatrical yet authentic vibe that enhances social interactions.
Empowered Chefs: Chefs adjust menus daily, ensuring each visit offers something new.
Surprise Elements: From unexpected wine tastes to complimentary desserts, guests leave with delightful surprises.
Curated Playlists: Music changes throughout the day, setting the perfect mood at key moments.
Staff Engagement: The team is encouraged to connect with guests, creating personalized experiences.
Mood Enhancement: Strategic lighting and layout improve how guests interact and feel.

On another front, the founders of Black Tap Craft Burgers & Beer, Chris Barish and Julie Mulligan, have launched Tender Crush in Manhattan's SoHo. This gourmet chicken tender concept offers a New York twist on a classic favorite. Menu highlights include the Staten Island Crunch, a chicken sandwich with unique toppings. Originally conceived as a ghost kitchen during the pandemic, Tender Crush has evolved into a standalone spot, with plans for global expansion.

Meanwhile, a Reddit user proposed a unique restaurant idea focused on a variety of soups, stews, and breads served from slow cookers. The concept sparked discussions about practicality, food safety, and the importance of passion and focus in choosing a specific cuisine.

Sources: Nation's Restaurant News, /r/restaurateur

Support Networks and Industry Events

A new initiative called Founders Nest has been launched by Nation's Restaurant News. This group aims to provide a vital support network for restaurant chain founders, allowing them to connect, share challenges, and collaborate on solutions. Unveiled at CREATE: The Event for Emerging Restaurateurs in Nashville, TN, from Oct. 8-11, this platform emphasizes the importance of peer support in navigating the complexities of building and scaling restaurant businesses.

In 2025, several key restaurant conferences are on the horizon:

Restaurant Finance & Development Conference (Nov 11-13, 2024, Las Vegas): Targeted at restaurant owners and operators, with insights from industry leaders like Papa John’s and Texas Roadhouse.
ICR Conference (Jan 13-15, Orlando): An invite-only event showcasing business models from major brands like Domino’s and Denny’s.
IFA Annual Convention (Feb 10-13, Las Vegas): Focused on franchise development and networking opportunities for franchisees.
MURTEC (Mar 10-12, Las Vegas): Discusses technology's role in enhancing operational efficiencies.

These events offer opportunities to engage with leaders and explore emerging trends in the industry.

Sources: Nation's Restaurant News, Restaurant Dive

Revamping Menus and Side Dishes

Nestlé chefs are sharing secrets on how to monetize classic side dishes with a modern twist. Key takeaways include:

Understanding Generational Tastes: Tailoring dishes to meet the preferences of different age groups enhances menu appeal.
Innovative Trends: Incorporating the latest in side dish creativity keeps offerings fresh and exciting.
Smart Pairing Techniques: Elevating main courses with well-matched sides creates a cohesive dining experience.
Balancing Efficiency and Creativity: Innovating without compromising back-of-house effectiveness is essential.
Marketing Magic: Presenting and promoting side dishes effectively can attract more customers.

In line with menu innovation, restaurants are rethinking their value strategies. With technology playing a crucial role, brands are enhancing digital ordering and upselling opportunities. The traditional value menu is becoming less effective, prompting brands to innovate menus and personalize experiences to maintain customer interest.

Sources: Nation's Restaurant News, Modern Restaurant Management

Leadership Changes and Strategic Shifts

At Tony Roma's, Mina Haque has become the first female CEO, driving innovation and strategic transformation. With a legal background, she's focusing on operational efficiency and sustainability initiatives. Haque aims to enhance female franchise ownership and reduce the carbon footprint, introducing new concepts like Bones and Burgers to expand the brand domestically and internationally.

Panera Bread is undergoing significant restructuring of its support centers, announcing layoffs to simplify operations and empower general managers. CEO José Dueñas emphasized the need for more efficient decision-making. Despite the layoffs, Panera reports improved guest satisfaction and retention rates, following a menu transformation that included 20 new items. A dough facility in Atlanta is set to close, leading to more layoffs as part of ongoing adjustments.

Sources: FSR Magazine, Restaurant Business

Cultivating Employee Culture and Policies

First Watch has been crowned the #1 Most Loved Workplace in America for the third straight year. This accolade highlights the company's commitment to its ‘You First’ culture, focusing on the well-being of its 14,000 employees. Benefits include backup child and elder care, free Calm app subscriptions, and comprehensive training.

On Reddit, restaurant managers are discussing effective attendance policies as they approach the busy season. Key strategies include:

Flexibility: Understanding that situations vary and adapting policies based on individual cases.
No Call, No Show Policies: Emphasizing that failing to notify regarding attendance should have immediate consequences.
Rewarding Punctuality: Offering incentives like free meals or drink tickets for arriving early.
Documentation and Enforcement: Maintaining clear, documented policies and consistent enforcement to prevent misuse.

They also shared frustrations over employees calling out for trivial reasons. Some believe that better pay and benefits could improve loyalty, while others emphasize the importance of clear communication and understanding the root causes of call-outs.

Sources: FSR Magazine, /r/Restaurant_Managers

October is a big month for food promotions! Papa Murphy’s is celebrating National Pizza Month with exclusive deals and the return of the Jack-O Pizza, starting at $10. From October 2-6, customers can enjoy 30% off their online orders using code NPM24.

Wendy's is partnering with Nickelodeon's SpongeBob SquarePants to launch a special menu themed after the show. The standout item is the Krabby Patty Kollab Burger, featuring a quarter-pound beef patty, two slices of American cheese, and a secret sauce on a toasted bun. They're also introducing a Pineapple Under the Sea Frosty, blending a Vanilla Frosty with a pineapple-mango swirl.

Halloween treats are in full swing:

Dunkin’ has launched The Potion Macchiato, featuring a layered espresso with purple marshmallow ube flavor, along with the Spider Specialty Donut.
Sonic is offering the Witch’s Brew Slush Float, combining green-apple slush and salted caramel bubbles, available until November 3.
Tim Horton’s presents Timbits Trick-or-Treat Buckets filled with 31 mini donuts.

Amid these promotions, Panera Bread announced job cuts as part of a strategic transformation to enhance general manager empowerment and guest experiences. This move comes after previous layoffs and a shift in focus to core menu items.

Sources: QSR Magazine, Restaurant Business

Challenges in the Fast Food Industry

Dickey's Barbecue Pit has closed a net of 85 U.S. franchises, nearly 20% of its footprint, ending with 357 locations after opening 12 and shutting down 97. The chain has faced declines since 2018, closing 205 franchises over six years. Despite signing 19 new franchise agreements, only four openings are anticipated in fiscal 2025. Issues cited include weak sales and disputes with operators.

Marketing challenges are evident as Ryan Ostrom, CMO of Jack in the Box, discusses navigating promotions in a tight economy. Key points include:

The necessity of price-based promotions as consumers tighten budgets.
Balancing affordability with the demand for quality fast food.
The complexity added by mobile ordering and loyalty programs.
Jack in the Box's unique approach, including a playful take on competitors.

On Reddit, discussions about DoorDash and third-party delivery services reveal frustrations among restaurant owners. High fees are a concern, with some arguing that these costs inflate menu prices and reduce profit margins. Others believe that third-party apps can be profitable and essential for capturing delivery sales, emphasizing the need for intelligent exploration of delivery options.

Sources: QSR Magazine, Restaurant Business, /r/restaurantowners

Culinary Trends and Cultural Highlights

The World Champion Squirrel Cook Off in Springdale, Arkansas, showcased innovative dishes centered around squirrel, like squirrel ravioli and birria tacos. With 31 teams participating, the event emphasizes regional heritage and hunting traditions, turning stigmas into local pride. The winning dish was a squirrel bacon ranch pizza, highlighting community and culinary creativity.

The hazelnut, often overshadowed by chocolate, is gaining recognition for its unique flavors and versatility. 99% of American hazelnuts are produced in Oregon's Willamette Valley. Harvesting begins in late September, and hazelnuts are being used in both sweet and savory dishes, from pie crusts to candy-coated delights.

The coffee world is experiencing a cold foam craze, with the traditional Viennese einspänner making a global comeback, especially in Seoul's coffee culture. This creamy topping adds texture and balances sweetness, creating a dessert-like experience. Starbucks has fueled this trend with the popularization of cold foam, leading to a culture of hyper-customized drinks.

In other news, Whole Foods faced backlash over altering the recipe of its beloved Berry Chantilly cake, prompting the company to revert to the original recipe after customer outrage.

Sources: Eater, Eater NY

Restaurant Expansion and New Openings

Wayback Burgers is expanding its footprint in North Carolina, opening its ninth location at the Mainchester Shopping Center in High Point by spring 2025. The 1,500 square-foot restaurant will create about 30 jobs and feature a modern dining experience with visible kitchen operations.

Chipotle Mexican Grill has made its debut in Dubai, opening its first restaurant at The Beach, Jumeirah Beach Residence, in partnership with Alshaya Group. This 6,000 square-foot location marks the brand's entry into the UAE, following successful expansion into Kuwait earlier this year. A second Dubai location is planned for the Dubai Hills Mall.

In Delray Beach, Casalina, an Italian restaurant by Graspa Group, is opening on October 25. The venue spans 6,000 square feet with an elegant dining room and a spectacular 2,000 square-foot outdoor patio seating 140 guests. Menu highlights include made-from-scratch pastas and wood-fired pizzas.

Barberitos Southwestern Grille and Cantina is rebranding to target the health-conscious Zillennial demographic. The new image aligns with WOWorks' brand philosophy, emphasizing a fresh and inviting atmosphere with a streamlined menu focusing on farm-fresh, nutritious dishes.

Sambazon is launching mini kiosks, opening a 58-square foot location at Nova Southeastern University in Fort Lauderdale, Florida. Designed for one to two employees, the kiosk enhances campus dining with nutritious options and aligns with the company's recent franchise program expansion.

Sources: QSR Magazine, Fast Casual

Legal Actions and Industry Challenges

Eva Rodriguez, a long-time Subway employee in Los Angeles, has filed a lawsuit against Subway, its parent company, and her franchise operator for alleged wage theft. She claims she worked over 100 hours a week without overtime pay and was denied breaks. After being threatened over her immigration status due to a workers' compensation claim, she sought help from the California Fast Food Workers Union, leading to her lawsuit. The complaint highlights broader issues of systemic wage theft, particularly impacting immigrant workers.

The dockworkers’ strike affecting 36 ports has significant implications for the economy and the restaurant industry, with potential shortages of essential goods leading to inflated prices and food waste. Despite the gravity, President Biden supports resolution through negotiation, leaving consumers to brace for possible disruptions in goods and prices.

Sources: Restaurant Dive, Salon

Industry Discussions and Concerns

On Reddit, restaurant owners are exploring QR code ordering solutions for hotel pool areas, aiming to address high staff turnover. Suggestions include using platforms like Gloriafood and seeking POS systems that offer integration for easier order management.

Another topic of concern is the lifespan of griddle burner rings. A user shared their experience of having to replace the burner rings on a Vulcan plancha within a year. Commenters discussed factors affecting durability, such as temperature management, cleaning methods, and potential equipment calibration issues.

The question of lying about food allergies sparked a heated debate. Many emphasized that lying is irresponsible and can pose health risks, both to the individual and others. Restaurant staff shared frustrations over customers falsely claiming allergies, stressing the importance of honesty to maintain food safety protocols.

Sources: /r/restaurantowners, /r/restaurant

Miscellaneous Insights

The US dockworkers strike is having a broader impact, with estimates of a $5 billion daily loss to the economy. If prolonged, it could lead to shortages and increased inflation, affecting not just the restaurant industry but consumers at large.

Barberitos is rebranding to align with the health-conscious trends favored by Zillennials. The new image includes updated branding, menu offerings, and an atmosphere designed to appeal to this demographic.

Sources: Salon, Fast Casual

Engaging Reddit Discussions

A Reddit user is evaluating the purchase of a pizza franchise in a mall, with an asking price of $80,000-$100,000 and gross revenue over $600,000 but a net profit of only around $60,000. Commenters raised concerns about the low profitability relative to revenue, potential high costs in rent or labor, and the risks associated with franchise agreements. They emphasized the importance of conducting thorough due diligence, including legal and financial consultations.

Another discussion revolves around turning around a struggling bar. Key strategies suggested include:

Operational Consistency: Maintaining regular hours and consistent operations.
Niche Marketing: Defining a clear identity for the bar to attract patrons.
Customer Engagement: Hosting events like trivia or themed nights to boost atmosphere.
Quality Staff and Owner Visibility: Hiring passionate staff and being an involved owner.

These insights highlight the importance of a well-thought-out approach to achieve sustainable profits.

Sources: /r/restaurant, /r/BarOwners

Food Trends and Consumer Preferences

Convenience in food trends is becoming increasingly important. 54% of consumers are still cooking more at home, with 49% eager to try new foods post-pandemic. The prepared foods market is projected to soar from $177.58 billion in 2024 to $305.68 billion by 2032, driven by demand for easy options like marinated meats and simmer sauces.

Consumers are exploring exotic flavors, with 84% craving tastes from Southern Italy and showing interest in ingredients like ginger, miso, and spicy honey. Brands need to adapt by offering fast, healthy products, multiple flavor choices, and engaging marketing strategies to meet these evolving expectations.

Sources: Food Industry Executive

Noteworthy Promotions and Collaborations

Wendy's is celebrating 25 years of 'SpongeBob SquarePants' with a new limited-time menu item: the Krabby Patty Kollab. This meal includes the Krabby Patty Kollab Burger and a Pineapple Under the Sea Frosty. Launching nationwide on October 8, the collaboration promises quality and fun, pairing two pop culture icons.

Subway is accelerating global growth with over 20 master franchise agreements for 10,000 new restaurants. They've entered new markets like Paraguay and Mongolia, adding to expansion in countries like France and Brazil. Subway plans to double openings by 2024 compared to pre-COVID levels, focusing on multi-unit operators and partnerships.

Sources: QSR Web

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